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Frequently Asked Questions

Plans and Pricing

Am I locked into a contract or commitment?

No. Contracts are month to month only. You can cancel your subscription at any time on your My Account page.

What happens after my 14-Day Free Trial ends?

After your trial ends, you'll be prompted to enter your billing information in order to continue using the Subscription Service.

Can I upgrade or downgrade my plan?

Yes, you can upgrade or downgrade your account at any time on your My Account pages.

Can I add Ecommerce at any time if I have a Standard Plan?

Yes, you can upgrade or downgrade your Account at any time on your My Account page.

How do I cancel my Account?

You can cancel your Account at any time on your My Account page.

Responsive Themes / Mobile

What does Responsive mean?

A Responsive Website automatically adapts to Mobile and any size screen. This feature means that you only need one website for all devices. Simply build your website on Goshly and it will automatically display beautifully on any device. Our proprietary technology also ensures that your customers can interact with your Website on their computer or on any other device.

Can I customize any Theme Design to match my needs?

Yes! All of our Responsive themes are 100% customizable. If you like a theme layout, select it and then use our proprietary Drag & Drop technology to customize it quickly with your own images and text.

Can I easily change Theme images, content, and design elements?

Yes. Simply double-click on any element to upload your own content.

Ecommerce Stores

For Ecommerce Plans, how do I accept payments from customers?

GoshlyCart offers several different payment gateways to choose from, including PayPal and You can always use your own bank to receive deposits.

Can I customize any theme to match my business needs?

Yes. All themes are 100% customizable. If you like a theme layout, simply double-click content blocks and images to replace them and upload your own content. Drag and Drop anything anywhere and adjust the layout to how you want it to look.

Is web hosting included?

Yes, Goshly is hosted at one of the world's leading datacenters – Wowrack. We have state-of- the-art security and use the Edgecast CDN (Content Delivery Network). The state-of-the-art hosting ensures your website is lightning fast worldwide.

Will my Ecommerce Website be fully secure?

Yes, your ecommerce Website comes with state of the art 256bit encryption and is fully PCI Compliant to enable you to take orders online. Your customers will be able to enter their credit card details with confidence.

If I already have an Ecommerce Website, can I bulk transfer all of my products?

Yes, you can easily bulk transfer all of your products, including images, with GoshlyCart's Bulk Transfer Wizard. Follow Master Excel Formatting and then upload the product information when you're done. All images can be zipped with their image names and will automatically connect with each product after uploading.

Will customers be able to order products from our store on mobile and tablet devices?

Yes, your Ecommerce Store will automatically adapt to display beautifully on Mobile and tablet devices, including state-of-the-art secure Mobile Checkout.

Which countries and languages are supported?

All countries and languages are supported.

Support & Knowledge Base

How do I get support and when is your support team available?

Goshly offers 24/7 Ticket Support. We also have an extensive knowledge base, which contains easy, step-by-step guides for all our tools. You'll have all the help you need to perform any function you have a question about.

Are there clear step-by-step instructions for all tools in the Website Builder and Shopping Cart?

Yes. Every tool has a clear Help button. Just click on it and follow the step-by-step instructions. You'll be able to make whatever changes you want to your Website or Ecommerce Store easily.

Domains, Email & Hosting

Is web hosting included in every plan?

Yes. You'll also be glad to know that Goshly is hosted at one of the world's leading datacenters – Wowrack. We have state-of-the-art security and use Amazon's CDN (Content Delivery Network), which ensures that your website is lightning fast worldwide.

What if I already have a Website hosted elsewhere?

If you currently have a Website that is hosted elsewhere, no worries. It's quick and easy to copy and move files over to your new Website on Goshly. We've even made it so you can copy text and images directly from your website and copy them into your new Website.

Does a domain name and email come with my plan?

Yes. A free domain name and email (10 addresses) are included in each plan.

What if I already have a domain name and/or email?

No problem. Just follow our simple wizard and both will be connected to your new Website in no time at all.

How do I point a domain name that I already own to my new website?

Simply follow our Quick Wizard to change your domain settings at your current registrar. Once you make the changes, your domain name will automatically point to your new website.